Read the details of our regulations
General provisions
- These regulations, hereinafter referred to as the Regulations, define the rules for
using the WorldHolidays.pl website, containing in particular information and
materials on tourist and insurance services and products, airline tickets and tourist
vouchers, as well as the rules for providing services by electronic means within
the meaning of the Act of 18 July 2002 on the provision of services by electronic
means (Journal of Laws of 2017, item 1219, as amended), including in particular
intermediation in concluding contracts for participation in tourist events on behalf
of Tour Operators, insurance contracts with Insurance Companies, contracts with
providers of parking services, ticket sales and accommodation, and the rules for
the protection of personal data of natural persons using the website and the
services contained therein. - The Regulations also contain rules for contacting World Holidays sc Consultants
using telecommunications terminal equipment and automated calling systems
within the meaning of the Act of 16 July 2004 – Telecommunications Law
(Journal of Laws of 2014, item 243, as amended), in order to provide the Service,
in particular to respond to inquiries related to the Offer, as well as for other
purposes, including marketing, provided the Client provides appropriate consent.
They also govern the terms of use of the website. - The service provider is World Holidays sc with its registered office in Warsaw
(03-984), ul. Szkoly Orląt 4 lokal 8; NIP PL1132627860; REGON 140654397. - Under the terms and conditions set forth in the Terms and Conditions, access to
the website is open to anyone with an internet connection. However, obtaining
detailed information may require the provision of additional data, including
personal data. Using certain functionalities may require the transfer of data to
third parties, under terms and conditions set forth in separate terms and
conditions. - By using the services provided by us, the Client declares that all provisions of
these Regulations are clear and understandable to him and that he accepts them
without reservations.
Definitions
Client – a natural person, legal person or organizational unit without legal personality that uses a
service provided electronically or contacts a Consultant, regardless of whether it acts on its own
behalf or on behalf of and for the benefit of third parties;
Organizer – an entrepreneur who creates and sells or offers for sale and implements events and
tourist services directly or through another entrepreneur or together with another entrepreneur, or
an entrepreneur who transfers traveler data to another entrepreneur in accordance with art. 5 sec.
1 item 2 letter e of the Act of 24 November 2017 on tourist events and related tourist services,
with which World Holidays sc cooperates as a travel agent, as well as another entity whose offers
and services are available on the WorldHolidays.pl Website;
Offer – information presented on the website and through Consultants that constitutes an
invitation to conclude a contract and does not constitute an offer within the meaning of art. 66 et
seq. of the Act of 23 April 1964, Civil Code.
Website – the website at https://www.worldholidays.pl, owned, administered, and operated by
World Holidays sc.
Service – services provided electronically or through Consultants to Customers based on the
Terms and Conditions, described in detail in § 3.1, within which personal data such as name,
surname, email address, telephone number, and service usage history may be processed, as well
as additional information related to a specific Offer, such as date of birth.
Contract – an individual, specific contract concluded by the Customer with the Organizer
(provider of the Offer), specifying in detail the individually specified subject of the service and
the terms of its implementation.
Consultant – an employee of World Holidays sc or an entity acting on behalf of, in consultation
with, or with our consent, responsible for providing information regarding the Services we
provide and those offered on the website.
Scope of services
- We regularly provide consulting, brokerage, search, profiling, presentation,
review, and sorting Offers, as well as information, clarification, reservation, and
contact services with Organizers and other Service Providers regarding travel
packages and other services offered. We are also a tour operator within the
meaning of the Act on Travel Packages and Related Tourist Services of
November 24, 2017 (Journal of Laws of 2017, item 2361, as amended). - As part of the provision of Services:
we place service offers provided by the Organizers on the website and provide the
ability to search, view and sort them according to various criteria;
in accordance with agreements with the Organizers, we maintain the prices of
tourist services offered by them without exception;
we place information on the website about destinations and geographical regions
and enable viewing them;
we enable you to view the current calculation on the Website, understood as the
preliminary price of tourist events and services;
we enable you to book a service or place in a tourist package via the website, as
well as purchase these services or places and pay for them using the partner’s
service;
we advise and provide individual commercial information and offers to Clients
who have submitted inquiries via the forms available on the website or contacted
a Consultant;
we establish and maintain contact in order to provide information related to
selected, including booked, Services and Offers, as well as provide services
resulting from concluded Agreements, communicating the content, documents
and decisions of the Organizers/Service Providers, supporting the Client in the
execution of the Agreement in accordance with its assumptions. - The offer of services provided via the website is valid until suspended or
withdrawn. - The Client may become a recipient of marketing and commercial information by
subscribing to the newsletter, as well as by expressing appropriate consents during
the process of using the website or contacting the Consultant.
Using the website
- By using our website, the Customer agrees to comply with applicable Polish law.
The Customer hereby declares that they have the technical capabilities to use the
website, including a connection to a public internet network and a web browser
capable of displaying HTML documents on their device’s screen with the option
to accept cookies. - Using the Website constitutes acceptance of the terms and conditions set out in
the Regulations. - By booking a service, the Client acknowledges and accepts the additional
documents and regulations presented to the Client, such as the Agreements –
registration, the General Terms and Conditions of Participation (of the given
Organizer), and the regulations. Since the Agreement conclusion process takes
place without the simultaneous physical presence of both parties (except for
reservations made directly at the World Holidays sc office), proof of payment,
electronic acceptance of the terms, or sending a signed scan/photo of the
document will be required to confirm the Client’s declaration of intent and the
conclusion of the Agreement. - The data provided by the Client, including during the booking process and when
concluding the Agreement, must be accurate, particularly as contained in the
Client’s passport or ID card. The Client is responsible for any incorrect data
entered on the website or provided. - When booking a tourist event, the Customer should verify that he or she has the
appropriate and current documents enabling him or her to travel, including in
particular the validity of his or her passport, visas required for departure or other
documents specified in the regulations of the countries to which he or she is
going. - When using the website, the Customer undertakes not to post or send content or
links to websites that violate the rights and property of third parties, incite racial,
ethnic, religious or cultural hatred, or promote pornography and violence, as well
as content generally considered morally and socially reprehensible.
Responsibility
- We reserve that the use of the website is solely at the Client’s expense and risk;
we are not responsible for any content posted by Clients; we are not responsible
for any damages resulting from Clients using the website in a manner inconsistent
with the law or the Regulations; we are not responsible for the content posted on
websites located in other domains, not owned by World Holidays sc, to which
links are included on the website. - We reserve the right to exercise the utmost care in ensuring the accuracy and
completeness of the content provided. However, some photos, videos, and other
materials may be for illustrative purposes only and may differ from the actual
content presented, for which we are not responsible. The client has the right to
verify the content of the offers presented by email or with the Consultants. - We are not liable for any damage resulting from situations or circumstances
concerning the Client that prevent the provision of the Service, such as, in
particular, the lack of a passport or an expired document on which the Client is
traveling, failure to review the information provided, failure to respond to the
Consultant’s attempts to contact us, etc. - We are not responsible for the Customer’s use of third party data without that
person’s consent or knowledge.
Conclusion of the contract - By selecting the Offers, the Client initiates the booking process by submitting a
request for quote. After verifying the availability of the selected service or
product, the Client will receive feedback and documents regarding the terms,
conditions, and content of the Agreement. - The Client, through the online booking process or by verbally instructing the
Consultant during a conversation, consents to being contacted regarding activities
aimed at concluding the Agreement, primarily to the electronic sending of
documents constituting an individual Agreement specifying the selected Offer or
service to the email address provided by the Client. Refusal to consent will
prevent the Agreement from being concluded in the manner specified in the
Terms and Conditions.
- We are entitled to contact you to provide information relevant to the conclusion or
performance of the Agreement, including the transmission of related
communications, decisions or information, as well as activities supporting the
correct performance of the Agreement, or assistance and intermediation in
activities aimed at removing any discrepancies. - The Client is obligated to review the content of the submitted documents,
particularly to verify the accuracy of the data provided, as well as to verify that
the service described fully reflects the product presented to them. If any
inaccuracies, errors, or omissions are discovered, the Client should contact us
immediately to request corrections. - The Client enters into an Agreement under the terms and conditions specified in
the documents sent to them. The Agreement is concluded when the Client makes
payment. - By concluding an Agreement that includes third parties as participants, the Client
undertakes to provide these persons with all information obtained and related to
the Agreement, or to indicate to them how to obtain it.
Payments
Under the Agreement, the Client is obligated to make payment in the manner specified in the
Agreement or provided in correspondence with us.
We offer the following payment methods:
- Transfer to any account of your choice:
a) Al Sahel Travel Company 000000000000000 - Cash, payment/credit/debit card at Al Sahel Travel Ltd Head Office
- Transfer using the generated online payment link.
All refunds will be processed after consultation with one of the available payment
methods. If the same method of payment is not possible due to the nature of the
payment method (e.g., non-refundable vouchers, affiliate programs, loyalty
programs, or points), we will issue a refund in the form of a Al Sahel Travel Ltd
holiday voucher, redeemable as specified in the terms and conditions.
Complaint procedure
- Complaints regarding the Services provided by World Holidays sc under these
Regulations may only be submitted by the Customer in writing, at their discretion:
by letter to the company’s address (Al Sahel Travel 19 Hilton street, karnak
district – Luxor, Egypt) or by e-mail to: adam@alsaheltravel.com Any complaints
submitted through a Consultant have no legal effect and may only constitute a
report of a problem and enable remedial action to be taken, thus providing an
ongoing solution to the incident. - The customer may submit a complaint, which should be understood as filing a
claim, no later than 30 days after the end of the package or other service provided.
Claims become time-barred after this period, unless the law specifies a different
period. - We are the entity competent to consider complaints regarding our own activities
and the Services provided, in particular the sales process – the correctness and
quality of service in the process of selling the services available in our offer and
after-sales service.
- Complaints concerning the Organizer’s improper performance of the Agreement
should be submitted in writing exclusively and directly to the relevant Organizer
with whom the Client concluded the Agreement or to another provider of another
service listed on the website (including insurance companies, parking service
providers, airlines). Complaints may also be submitted through Al Sahl Travel
Ltd, provided that the Organizer or Service Provider permits such submission in
their Terms and Conditions/Regulations. - Complaints referred to in point 4 above are considered by the Organizer or
Service Provider, in accordance with the principles set out in the conditions of
participation/regulations, or by the relevant supplier in accordance with the
principles they apply. - In each case, a properly submitted complaint should include:
identification of the Customer/service recipient (name, surname, correspondence
address, e-mail address, contact telephone number);
the number of the advertised reservation, service, etc.
the subject of the complaint with a detailed description of the objections and
circumstances
any attachments documenting the facts (the case)
expected actions, solutions. - The lack of the elements indicated in paragraph 6 may prolong the complaint
process, require additional data, and in extreme cases, prevent the substantive
consideration of the complaint. - We will make every effort to ensure that complaints are processed promptly, and a
response is provided within no more than 30 days of receipt. When considering
complaints, we will apply, in particular, the provisions of these Terms and
Conditions and generally applicable laws, including the Act on Package Travel
and Related Tourist Services of 10 May 2010. - The Customer will be notified of the decision regarding the complaint in writing
to the address provided by registered mail or courier, or electronically to the e-
mail address. - Filing a complaint in the manner described above does not deprive the consumer
of the right to use out-of-court dispute resolution, including electronically, via the
Egyptian or European Union’s ODR online platform available.
Contact with a Consultant
- We enable and encourage you to contact the Consultant via telecommunications
terminal equipment and automated calling systems within the meaning of the Act
of 10 May 2010 – Egyptian Law. - Contacting a Consultant is tantamount to accepting the terms and conditions set
out in the Regulations. - All incoming and outgoing conversations with Consultants may be recorded.
Recordings may only be used for legally mandated purposes, including resolving
potential disputes or improving the quality of services provided. Recordings will
not be shared except in legally mandated situations—at the express request of the
interlocutor—while respecting the protection of personal data and sensitive
information, as individually defined in a separate document. - The consultant is authorized to provide information only within the scope of the
content of the website, related to the implementation of services and offers
contained therein, purchased through him or which are within the competence of
Al Sahl Travel Ltd. - In the event of any doubts or discrepancies between the information provided by
the Consultant and the Offer posted on our website or the Organizer’s website, the
data contained in the Agreement with the Organizer and the information provided
directly by the Organizer/Service Provider shall prevail. - The Client has the right to request confirmation of the arrangements or
verification of the information obtained from the Consultant via e-mail.
Newsletter
- The newsletter service consists primarily of sending information, including
commercial information, within mailing lists and is provided by Al Sahl Travel
Ltd, - The use of the newsletter is voluntary, indefinite and free of charge and is effected
by providing the Customer’s e-mail address in the appropriate form on the
Website and by declaring that he or she has read the Regulations and the Privacy
Policy and consenting to receiving commercial information electronically. - You can unsubscribe from a given newsletter service at any time by replying to
the email stating your wish to unsubscribe or by contacting the Consultant with a
request to be removed from the list of subscribers.
Personal data protection
- Personal data that the Customer provides to Al Sahl Travel Ltd in connection with
the use of the website are collected and processed in accordance with applicable
law, on the principles set out below and in accordance with the Privacy Policy set
out in a separate, publicly available document “Privacy Policy”. - The administrator of personal data provided for the purposes of providing
Services and marketing is: Al Sahl Travel Ltd. - Personal data are processed in accordance with the principles and standards of
Regulation in the Egyptian Parliament and of the Council of 10 May 2010 on the
protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (hereinafter
referred to as the Regulation), as well as other acts, including the Act on the
provision of electronic services of 18 July 2002 (Journal of Laws of 2017, item
1219, as amended). - In connection with the conclusion and implementation of Agreements,
particularly those concerning participation in a package tour, the personal data
controller will be the Organizer with whom the Agreement was concluded. In
connection with the conclusion and implementation of an insurance contract, the
personal data controller will be the Insurance Company (insurer) with whom the
Agreement was concluded. In the case of mediation in the conclusion of an
Agreement whose subject matter is other services, including the reservation of
parking spaces or mediation in obtaining compensation for delayed or canceled
flights, the personal data controller will be the entity with whom the Agreement
was concluded. These controllers will process the data for the purpose of
performing the Agreement with the Client. Al Sahl Travel Ltd, while not acting as
a controller, will act as a Processor within the meaning of the Regulation, and
therefore the personal data provided by the Client, whether their own or that of a
third party, will be processed by the Controller, which is the relevant Organizer or
another entity. - The provision of personal data by the Client is voluntary, but necessary to conduct
the process aimed at concluding and properly performing the final Agreement, as
well as to provide its own services by Al Sahl Travel Ltd. - Users have the right to exercise all rights under the Regulation, including the right
to access, rectify, erase, restrict the processing of their personal data, object to
processing based on the legitimate interest of the data controller (Article 6
paragraph 1 letter f of the Regulation) or for statistical purposes (Article 89
paragraph 1 of the Regulation) for reasons related to their particular situation, as
well as to processing for direct marketing purposes, and the right to data
portability. If the Customer is not satisfied with the resolution of the matter, they
have the right to lodge a complaint with the Personal Data Protection Office. - Client data provided when completing forms available on the website or during a
conversation with a Consultant will be treated as confidential and stored using
techniques that protect against unauthorized access by third parties. This data,
with full respect for security principles, may be shared with Partners (indicated on
the Website) and subcontractors for the purposes of providing their services and in
accordance with legal provisions, in particular at the request of authorized state
authorities. - Some areas of the Website may use cookies.
- In matters related to personal data protection, all questions and requests can be
directed to: adam@alsaheltravel.com
Rights and obligations of the parties - We undertake to provide the Services in accordance with the Regulations and
generally applicable law. - We will make every effort to ensure the website is operational continuously.
However, we reserve the right to interruptions in operation for data updates, bug
fixes, and other maintenance, of which we are not obligated to provide advance
notice. We will endeavor to ensure that interruptions do not exceed a few hours
per month. - It is prohibited to use our website and services in a manner that is contrary to the
law, good manners or violates the legitimate interests of Al Sahl Travel Ltd - All names, verbal and graphic symbols, logos, trademarks, and other designations
displayed on the Website are subject to legal protection, in particular under
copyright law. The use or misuse of these designations or any content by
unauthorized entities is strictly prohibited. - We reserve the right to copyright all information and materials available on our
website (especially graphics, articles, and photos) in accordance with applicable
law. The customer may only use them for permitted personal use. Any processing,
including copying, modifying, distributing, reproducing, disseminating, or
otherwise using the materials and content posted on the website beyond the limits
permitted by the Terms and Conditions, is only possible with express consent, in
the form of a separate written agreement concluded with us, under pain of nullity. - If we become aware of a violation of these Terms and Conditions, other
contractual provisions, or applicable laws, we are entitled to take action to the
extent necessary to determine the client’s liability and, if necessary, take legally
mandated action against them. Al Sahl Travel Ltd may notify the client of the
situation in advance, requesting immediate cessation of the activities and redress
of the damage.
Final provisions - The regulations are valid from the date of publication until further notice and we
have the right to change them at any time – while respecting the law – and all
comments, questions, opinions and requests regarding the operation of the
website and the services provided by Al Sahel Travel 19 Hilton street, karnak
district – Luxor, Egypt can be sent to the e-mail address adam@alsaheltravel.com
- We may issue additional terms, conditions, policies, etc., specifically regulating
the services and offers available on our website. these may take precedence over
the provisions of these terms and conditions. - Any disputes that cannot be resolved amicably, arising from the provisions of
these regulations or related to the use of the website, shall be resolved by a
Egyptian common court with material and local jurisdiction over Al Sahel Travel
Ltd. - The provisions of these terms and conditions do not violate mandatory provisions
of law. If any provision of these terms and conditions is deemed invalid, the
remaining provisions shall remain in full force and effect.
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